frequently asked questions

Collapsible content

how do i check the status of my order?

to check the status of your order, log into, go to the "my orders" section in your account, and select the order you want to track. you can also scroll to the bottom of the website and click on "my orders" to view the status. for any further queries, contact us with your order id and email.

what to do if there is something wrong with the product or it is missing?

your satisfaction is our utmost priority, if you face any kind of issue with the product please contact us with the order id to get instant redressal.

are the products cruelty-free and vegan?

animal cruelty is a big no for us, so we're proud to say that all our products are cruelty-free and vegan.

is there any fragrance in the products?

fragrances in skincare products can cause allergies and skin irritation, so our skinimalist regime is formulated without any added fragrance.

is there any colour in the products?

there is no added colour in our products, all of them are created with natural composition.

are the products suitable for all skin types?

yes, our products are suitable for all skin types. we recommend conducting a patch test prior to full application to ensure compatibility with your skin.

can the order be canceled after shipping?

thank you for understanding that an order once shipped cannot be canceled but if you receive any damaged product, please feel free to contact us.

how can i request a return of the products?

  • damaged or defective items: if you received a damaged or defective product, email with your order number, relevant images of the item, and a description of the issue.
  • incorrect items: if you received an incorrect product, email with your order number and details about the incorrect item.

returns can only be initiated for damaged, defective, or incorrect items, and all returned items must be in their original packaging, unused, and in the same condition as when you received them. we reserve the right to refuse returns that do not meet these criteria. For further assistance or questions, contact us at or call 1800-123-4670.

what is the shelf life of the products?

kindly refer to the outer mono carton/box for checking the expiry date of the product.

check the outer mono carton to check the products expiry date.

 what to do if i forget the username or the password?

click on the forgot password and a link will be shared to your registered email id from which you can easily set up a new password.

what payment methods are available?

we accept payments in cod. online payments will soon be available in our website.

prepaid orders and orders above rs.1500 for cod gets free shipping.

where are the products manufactured?

we are proud to say that all our products are made in india and are certified and licensed.

how many product sizes are available?

face wash, gel moisturizer, cream moisturizer, and spf are all available in two sizes.

is this product also suitable for men?

yes, our products can be used by both men and women.

how can i be featured at seek?

take a picture of yours with our products applied on your face and share it on your instagram by tagging us. if your picture has what we are looking for, we will feature you.

do the products include any nasties?

we are immensely happy to inform you that none of our products contain any type of nasties.

do you have environmentally friendly packaging?

we put a lot of priority in keeping the environment clean and taking actions which makes our products sustainable. our packaging is recyclable and environment friendly.